Shipping Policy

Last Updated: August 8, 2026

At PawDrive, we want getting your pet’s new favorite bed to be as easy as possible. Below you’ll find important information about order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after your order is confirmed.

During holidays, product launches, or periods of high demand, processing may take slightly longer.

Shipping Times

Estimated delivery times are:

Canada: 5–12 business days
United States: 5–12 business days
International: 7–18 business days

These are estimates and may vary depending on your location, carrier delays, customs, weather, or other circumstances outside our control.

Order Tracking

Once your PawDrive order has shipped, you'll receive a shipping confirmation with tracking information so you can follow your package on its way to you.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Costs

Any applicable shipping costs will be calculated and displayed at checkout before you complete your purchase.

If a free-shipping promotion is available, qualifying orders will have the discount automatically applied or displayed at checkout.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase.

If you notice an error, contact PawDrive Customer Support as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.

Lost or Delayed Packages

If your tracking information hasn't updated for an extended period or your package appears to be lost, please contact us. We'll help you investigate the shipment with the carrier and determine the appropriate next steps.

Damaged Packages

If your PawDrive arrives damaged, please contact us as soon as possible with your order number and clear photos of the product and packaging.

Eligible damaged or defective orders are protected under our 30-Day Warranty.

International Orders

International customers may be responsible for customs duties, import taxes, or other fees charged by their country. These charges are determined by local authorities and are not included in the product price unless otherwise stated at checkout.

Questions About Your Order?

If you have any questions about shipping or delivery, please contact PawDrive Customer Support with your order number and we'll be happy to assist you.